Customer Service

Our Customer Service Team is here to assist you.

Office Hours: 9am CST - 6pm CST

Email us at: support@kingkorn.net
Call us at: (817) 732-4302
Fax us at: (817) 732-4346

We're here to help you with your online orders!


Frequently Asked Questions

Below are some of our most frequently asked questions. Just click on one of the categories below to see the FAQ's related to that topic.

If you don't find the answer you're looking for here, please email support@kingkorn.net or call us at (817) 732-4302. We'll be happy to answer your questions.

Ordering | Shipping | Popcorn Products | Privacy

Ordering

Q: How can I find out the status of my order?
A:
Just drop us an email at support@kingkorn.net or give us a call at (817) 732-4302 and we’ll be happy to let you know the status of your order.

Q: Is it safe for me to use my credit card on your site? Is it secure?
A:
Yes! KingKorn of Texas uses SSL certificates to offer secure communications. All data is encrypted when sent to and from our site. For more information, click here to read about our privacy policy.

Q: What If I'm not satisfied with my order?
A:
Your complete and total satisfaction is our first priority. If you are not satisfied for any reason we will replace your order, refund or credit your account, whichever you prefer.

Q: Can I order if I live outside the United States?
A:
If you live in Canada and wish to ship a gift within the continental United States, we will be happy to take your order.

Unfortunately, we currently are unable to ship outside the continental United States. We want your popcorn to arrive crunchy and delicious, and we cannot guarantee that it will live up to our highest quality standards if it is shipped long distances.

Q: What forms of payment do you accept?
A:
We accept VISA, MasterCard, American Express, and Discover.

Q: When will my credit card be billed?
A:
Your credit card will be billed at the time that your order is placed. If you select a future delivery date, your order will be billed to your credit card when you place the order.

Q: How do I cancel my order?
A:
Once your order is placed, we will not be able to cancel the order.

Q: What happens if a tin design runs out of stock?
A:
If your tin selection is out of stock at shipment date, we will substitute an alternate similar tin. If we do not feel that we can fill the order with an alternate similar tin that will meet your complete satisfaction, we will contact you to discuss before shipping.

Q: Will I be able to add a gift message to my order?
A:
Yes. When placing your order there is a box to enter your gift message located under the credit card field and will appear on the address label.

Q: Can I purchase a Gift Card?
A:
Currently Gift Cards can be purchased and used at our retail location. We will be adding Gift Cards for online purchase in the future. Let us know if you're interested, and we'll email you when Gift Cards are added.

Shipping

Q: How much do you charge for shipping?
A:
Shipping is free on orders shipped UPS Ground within the United States. See Shipping Information for our complete shipping policy and additional charges.

Q: Can I specify an exact delivery date for my order?
A:
Yes! When checking out, you will be able to specify a delivery week or an exact delivery date for your order. We will ship your order in time to arrive on or just before your requested delivery date. Please remember that your credit card will be charged at the time you place the order.

Popcorn Products

Q: How long will my popcorn stay fresh?
A:
We really doubt that freshness will be an issue because our popcorn doesn’t stay around long enough. But if you are ever unable to enjoy to enjoy your popcorn right away, we would recommend the following:

  • Do not open your product(s) until you are ready to eat it.
  • Do not expose the product to adverse weather conditions
        (humidity, rain, snow, excessive heat, etc.).
  • Once opened, store it in an air-tight container at room temperature.
  • Do not refrigerate, freeze, reheat or microwave any of our products.
  • Use common sense as with any other perishable products.

Generally our product will remain fresh for about 45 days under these conditions.

Q: Do you have corporate gifts or gifts for events?
A:
Yes! KingKorn offers a great gift for clients, business associates, employees, salespeople, teachers, students, friends, family bring us your list. Click here to find out more about our business gift and event packages.

Q: I have allergies...are your products free from peanuts, tree nuts, nut oils, soy, dairy and/or gluten?
A:
While only some of our products actually contain nuts or nut products, all of our products are produced in a facility that uses milk, soy, and tree nuts. We cannot guarantee that any of our products are completely free from cross contamination during cooking, processing or packaging.

We are glad to tell you that our popcorn is free of wheat, barley, oats and rye. We do recommend that you check with your physician to determine if corn is acceptable in your diet. As for gluten, we cannot promise that there is no contamination during processing and packaging.

Q: Can I get a refill for a tin I purchased previously?
A:
No. We do not offer refills for our tins.

Q: Where can I find nutritional information about your popcorn?
A:
Click here to get all the details on our Nutritional Information page.

Privacy

Q: What do you do with information you collect about me and my orders?
A:
Click here to see our privacy policy.

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